How to Cancel eHarmony and Get a Refund – A Full Guide

So, the spark is gone. Not with a person, but with the platform itself. You’ve decided it’s time to figure out how to cancel eHarmony, but a quick look at their website has you feeling like you’re trying to solve a puzzle with half the pieces missing. I’ve been there. My finger hovered over the “cancel” button for what felt like an eternity, completely stuck. Will I get my money back? Are they going to keep charging me? What on earth happens to my profile now? It honestly felt more complicated than any relationship I’d started on the app.

That whole ordeal is exactly why I put this guide together. Breaking up is hard enough; breaking up with a subscription service shouldn’t be a nightmare. We’re going to walk through every single step, for every device, and tackle that all-important question of getting a refund. This is the frank conversation I wish I’d had when I was staring at my screen, wondering where to even begin. Think of me as your friend who’s been through it and is here to hand you the complete playbook. No confusing corporate jargon. Just straight talk and clear, actionable steps.

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Key Takeaways

Before we dive deep, here are the absolute must-knows to keep in mind:

• Cancellation vs. Deletion: Just deleting the app or your profile does not cancel your paid subscription. You will absolutely continue to be charged. You have to go through the formal cancellation process.
• Turn Off Auto-Renewal First: This is your non-negotiable first step. It’s the safety net that ensures you won’t be charged for another subscription term while you sort everything else out.
• Platform Matters: How you cancel depends entirely on where you first signed up. If you subscribed on their website, you must cancel on the website. If you paid through the Apple App Store or Google Play Store, you have to cancel it there.
• Refunds Are Time-Sensitive: Your best (and frankly, only) chance for a full refund is within the first three business days of your subscription. This is the “cooling-off period.” You have to act fast.
• Installment Plans Are Binding: If you picked an installment plan for a 6, 12, or 24-month membership, canceling your subscription only stops future renewals. It does not stop your current payment obligations. You are still on the hook for the full amount of the term you committed to.

So, You’re Ready to Break Up with eHarmony?

It’s a strange feeling, isn’t it? Making the call to step away from a platform that’s literally designed to create connections. My own moment of clarity hit me on a random Tuesday night. I was scrolling through profiles, reading the same painstakingly crafted bios over and over, and I realized my heart just wasn’t in it. I wasn’t excited. I was just tired. The service was a great tool for a season of my life, but that season was clearly over. It was time to move on.

Whatever your reason—maybe you’ve met someone special, maybe you just need a break from dating, or the service isn’t the right fit—the decision is made. Now for the logistics. The very first thing you have to get straight is the crucial difference between canceling your subscription and deleting your profile.

Think of it this way: canceling your subscription is like telling the club you’re not paying for the VIP pass anymore. You can still get in with a general admission ticket (your free, basic profile), but you lose all the premium perks. Deleting your profile, on the other hand, is like telling the bouncer to shred your ID and forget your name. You’re gone. If you ever want to come back, you have to start over from scratch. Most people want to stop the payments first, and that’s what we’ll focus on before anything else.

Before You Hit Cancel, What’s the First Thing You Absolutely Must Do?

Before you even think about the cancellation process or asking for a refund, there is one step that you cannot skip. It’s the digital equivalent of putting a deadbolt on your wallet. You must turn off the automatic renewal feature.

Why Turning Off Auto-Renewal is Your First Priority

eHarmony, like pretty much every subscription service out there, runs on auto-renewal. They just assume you want to keep your membership going forever until you shout, “Stop!” Turning off this feature is you shouting stop. It’s you telling them, “Do not charge my card for a new term.” If you miss this step, you could easily find yourself on the hook for another 6, 12, or even 24 months, and getting that charge reversed is a whole new level of difficult.

I learned this the hard way with a different subscription years ago. I thought canceling was enough, but I missed that tiny auto-renewal checkbox. A year later, a huge charge I wasn’t expecting hit my account. It was a massive headache to sort out and a lesson I never forgot. Don’t repeat my mistake.

Here’s how you do it on the eHarmony website (it’s a bit different for app store subscriptions, which we’ll tackle next):

1. Log In: Head over to eHarmony.com and get logged into your account.
2. Find Your Profile: Click on your photo or the little dropdown arrow at the top right of the screen. This gets you to your profile menu.
3. Go to Settings: Choose “Data & settings” from that menu.
4. Manage Your Profile: In this section, look for a link or a button that says something like “Amend Subscription” or “Manage profile.” Click it.
5. Turn it Off: This page will show your subscription status. Find the toggle or button for automatic renewal and switch it off. The site might ask you to confirm your choice, probably tempting you with a special offer to stay. Be strong. Confirm your decision.

Once that’s done, you can take a breath. You’ve stopped any future charges. Now, let’s get to the actual cancellation.

How Do I Actually Cancel My eHarmony Subscription on a Computer?

If you signed up for eHarmony on your laptop or desktop, that’s where you have to end it. You can’t cancel a web-based subscription through the mobile app, or vice versa. It always comes back to where you first paid. The process feels a little clunky, probably by design, but it’s totally manageable if you just follow the steps.

A Step-by-Step Walkthrough for Desktop Users

Let’s go through this click by click. It’s really important to follow these steps all the way to the end to make sure your subscription is truly canceled.

1. Log In and Navigate to Settings: Same as before, go to eHarmony.com, log in, and click your profile picture in the top corner. From that menu, pick “Data & settings.”
2. Locate Profile Management: Find the “Manage profile” section. There will be a link or button here to mess with your subscription status. The wording might change slightly, but it will be about your subscription or payment.
3. Initiate the Cancellation: Click the “Cancel My Subscription” link. This is the part where eHarmony will likely throw a survey at you asking why you’re leaving. Feel free to fill it out or just skip it.
4. Follow the Prompts: The system will make you jump through a few hoops to confirm. This is totally intentional. They’re giving you every possible chance to back out. You might have to click “Yes, I’m sure” two or three times. Don’t stop until you see a final, official confirmation screen.
5. Check for the Confirmation Email: This is the most important part. After you’ve successfully canceled, eHarmony should send a confirmation email to your account’s address. Don’t just assume it’s done until you have that email. I remember when I canceled mine, I almost messed this up. I waited about ten minutes, and when no email appeared, I started to get nervous. I went back through the steps and realized I’d missed the very last confirmation click. The second time, the email showed up almost instantly. Save that email. It’s your proof.

Your subscription will stay active until the end of your current paid term. So, if you bought a six-month plan and cancel after four months, you’ll still have all your premium access for those last two months. You just won’t get billed for a new cycle.

What If I Signed Up on My iPhone? Is the Process Different?

Yes, it’s completely different, and this is a major sticking point for a lot of people. If you got the eHarmony app on your iPhone and subscribed through Apple, then Apple is the one managing your subscription, not eHarmony. You could click around the eHarmony website all day and you would never find the cancel button. You have to go straight to the source: your Apple ID settings.

Navigating the Apple Subscription Maze to Cancel eHarmony

My friend Sarah learned this lesson the painful way. She met a wonderful guy and, in the happy haze, just deleted the eHarmony app from her phone. She figured that was that. Three months later, she saw charges still hitting her credit card. She had been paying for a service she hadn’t touched in months. Deleting the app does absolutely nothing to your subscription. You have to cancel it manually.

Here’s the right way to do it on an iPhone or iPad:

1. Open the Settings App: You know, the gray gear icon on your home screen.
2. Tap Your Name/Apple ID: Right at the top of the Settings menu, you’ll see your name and picture. Give that a tap.
3. Go to Subscriptions: On the Apple ID screen, tap on “Subscriptions.” This brings up a list of every active and expired subscription tied to your Apple account.
4. Find and Select eHarmony: Scroll through the list until you spot eHarmony. Tap it to see the details.
5. Cancel the Subscription: At the bottom, you’ll see a red “Cancel Subscription” button. Hit it.
6. Confirm Your Decision: A pop-up will ask if you’re sure. Confirm it, and the subscription is officially set to cancel at the end of the current billing cycle. The button will vanish, and instead, you’ll see a little “Expires on [Date]” message.

This little trick works for any subscription you’ve made through the App Store. It’s a really good piece of information to have.

And What About Android Users? How Do I Cancel Through the Google Play Store?

Just like the Apple crowd, if you subscribed to eHarmony on your Android through the Google Play Store, your subscription is managed by Google. Trying to cancel on the eHarmony website will get you nowhere. You need to dive into your Google Play account settings. The logic is exactly the same: go to the company that’s actually handling your money.

Your Guide to Canceling eHarmony on an Android Device

The process is nice and simple and gathers all your app-based subscriptions in one place. This makes it super easy to periodically review and manage everything you’re paying for.

1. Open the Google Play Store: Find the Play Store app on your Android and pop it open.
2. Tap Your Profile Icon: In the top-right corner, tap on your profile picture or your initial.
3. Select “Payments & subscriptions”: A menu will appear. Tap on “Payments & subscriptions.”
4. Go to “Subscriptions”: On the next screen, you’ll see a few options. Tap on “Subscriptions.”
5. Find and Select eHarmony: This screen shows all your active Google Play subscriptions. Find eHarmony in the list and give it a tap.
6. Cancel Subscription: Way at the bottom of the details page, there’s a “Cancel subscription” button. Tap it.
7. Follow the Prompts: Google will ask for a reason you’re leaving (you can skip it) and then ask for a final confirmation. Confirm, and you’re golden.

Like the other methods, your premium perks will last until the end of your current billing period. You’ve simply told Google to stop sending them any more of your money.

The Million-Dollar Question: Can I Actually Get a Refund from eHarmony?

Alright, this is the part of the conversation that requires some real talk. Getting a refund from eHarmony isn’t easy, but it’s not always impossible. Your success almost entirely boils down to one thing: timing. The company has a very rigid policy, and your ability to get your money back is all about whether you act within a tiny window of opportunity.

Have You Heard of the “Cooling-Off” Period?

In many places, including several states in the U.S. and across the E.U., consumer protection laws require a “cooling-off period” for online contracts. You might also see it called a right of rescission. Basically, it gives you the right to change your mind and cancel a service for a full refund shortly after you buy it, no questions asked.

For eHarmony, this period is typically three business days from the date you subscribed. The clock starts ticking the second you pay. So, if you sign up on a Friday evening, your window likely extends until the end of the day on Wednesday, since weekends don’t count as business days. This is, without a doubt, your best and most reliable shot at getting a full refund.

How Do I Request a Refund Within That 3-Day Window?

If you’re inside this three-day window, you need to move fast and follow their procedure to the letter.

1. Cancel Your Subscription First: Go through the steps we already covered for your specific platform (website, iOS, or Android) to cancel the subscription immediately.
2. Contact Customer Service Immediately: You have to contact eHarmony’s Customer Service team directly. You can usually do this through a contact form on their website or by calling them if a phone number is available in your region.
3. State Your Intent Clearly: Whether you write or call, be direct. State that you are canceling your subscription and are requesting a full refund as per the terms of the three-day cooling-off period (or right of rescission).
4. Provide Your Details: Have your info ready: your name, the email address tied to your eHarmony account, and your user ID or profile code if you can find it.

Being decisive within this window is everything. If you are even one day late, they will almost certainly deny your request based on their standard policy.

What If I’m Past the Cooling-Off Period? Am I Out of Luck?

Unfortunately, the answer here is almost always yes. Once you’re past that three-day cooling-off period, eHarmony’s terms of service are very clear that subscription fees are non-refundable.

I went through this myself. About a month into my six-month subscription, my life changed in an unexpected way, and I just didn’t need the service anymore. I thought, maybe a little naively, that I could get a prorated refund for the five months I wouldn’t be using. I contacted customer service, explained my situation politely, and asked. The response was polite but firm: a clear “no.” They directed me to the terms of service I had agreed to, which stated that the subscription was non-refundable after that initial window.

While it was a bummer, it was also what I had legally agreed to when I signed up. There are very rare exceptions where you might have a case, for instance:

• Documented Billing Errors: If they charged you the wrong amount or billed you after you had already turned off auto-renewal.
• Significant Service Unavailability: If their entire platform was down or completely unusable for a long stretch of time because of a problem on their end.

However, these situations are few and far between and require solid proof. For the vast majority of us, if you miss the three-day window, a refund just isn’t going to happen.

Are There Any Sneaky Clauses in the Terms of Service I Should Know About?

Let’s be honest, reading the terms of service for any website feels like trying to read a legal textbook in another language. It’s dense, complicated, and so easy to just ignore. But when it comes to subscription services, there are a couple of key ideas you really need to grasp so you don’t get blindsided.

Understanding Your Subscription is a Contract

When you click that “I Agree” button during sign-up, you are entering into a legally binding contract. That’s a big deal. This contract spells out your obligations (to pay them) and their obligations (to provide you the service). According to a resource from the Federal Trade Commission, understanding these online agreements is crucial for consumers to protect themselves from surprise charges and policies. The terms you agree to are the rules of the game, and “I didn’t read them” sadly isn’t a valid excuse.

What Happens if I Paid for My Subscription in Installments?

This is probably the single most misunderstood part of eHarmony’s payment plans. Lots of people choose a longer-term plan (like 12 or 24 months) because the advertised monthly cost is lower. They then offer an option to pay for this big plan in several installments. This is where everyone gets confused.

This is not a month-to-month subscription. It is a single, year-long contract that you’ve been allowed to pay for over time.

It’s just like buying a couch on a financing plan. You agree to pay $1,200 for the couch, and the store lets you pay it off over 12 months at $100 per month. If after four months you decide you hate the couch, you can’t just stop paying. You still owe the remaining $800 on your contract.

The eHarmony installment plan works the exact same way. When you sign up for a 12-month plan, you are contractually obligated to pay for all 12 of those months. Canceling your subscription just means that at the end of your 12-month term, it won’t auto-renew for another year. It does not stop the remaining payments for the current term you already agreed to. This policy is the source of endless complaints, but it is all laid out in the terms you agree to.

I’ve Canceled. Now What Happens to My Profile and Matches?

Once your cancellation is processed and your paid subscription period finally runs out, you don’t just vanish from the platform. Your account is simply downgraded to the standard, free membership.

This means your profile is still visible, and you can still get matches. But your ability to do anything becomes very limited. You’ll lose access to seeing all of a user’s photos, sending more than a few messages, or using any of the other premium features. It essentially puts your dating life on the platform on ice. This can be a decent option if you think you might want to come back to the service later, as all your information and message history will still be there waiting for you.

Should I Just Delete My Profile Completely?

After you’ve successfully canceled your subscription and turned off auto-renewal, you might want to take the final step and permanently delete your profile. This is a personal call with some clear pros and cons.

• Pros of Deleting: It gives you a complete, clean break. Your data, photos, and old conversations are permanently scrubbed from eHarmony’s servers, which is a huge plus for your privacy. It’s a way to definitively end that chapter.
• Cons of Deleting: The action is totally irreversible. If you ever change your mind and want to give eHarmony another shot, you have to start from absolute zero. That means building a new profile, taking that super-long compatibility quiz again, and trying to find all your connections from scratch.

If you’re positive you are done with the platform for good, here’s how you can permanently delete your profile:

1. Go back to the “Data & settings” page.
2. Head to the “Manage profile” section.
3. Look for an option that says “Permanently Delete Profile” or something very similar.
4. You’ll have to enter your password and click through a final confirmation step to finish the job. Once you confirm, it’s all gone for good.

Taking Back Control

Getting out of an online dating subscription can feel intentionally confusing, but it doesn’t have to be. By understanding how it all works, you can take back control. Just remember the crucial steps: first, kill that auto-renewal to protect yourself from any more charges. Second, make sure you cancel your subscription on the right platform—the one where you first paid. And finally, if you want a refund, move like lightning to use that three-day cooling-off period.

Leaving a dating platform isn’t a failure; it’s just a choice. You’re making a conscious decision about where you want to invest your time, energy, and money. Whether you’re stepping back to focus on yourself or because you’ve found a connection that makes apps irrelevant, you’ve successfully completed the journey. Closing this digital chapter just means you’re turning the page, ready for whatever comes next.

FAQ – How to Cancel eHarmony